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Claims, payment plans and truck checklists

Handle damage claims and complaints in one place, split overdue balances into payment plans, and give your yard custom truck checklists.

v2.321.0

New9

NewClaims

Claims and complaints

With the Claims add-on, start a claim or complaint from the move, then keep files, notes, tasks, evidence and crew strikes in one case timeline.

  • NewFinance

    Payment plans for overdue balances#

    Split a customer's overdue balance into a set number of card payments, with fees added so you receive the full amount. You can write off part of the balance or cancel a plan.

  • NewFinance

    Payroll deductions from claim strikes#

    Turn on automatic strike deductions for chosen employee types. Payroll shows each deduction, which you can edit or zero out, and paystubs show it too.

  • NewMarketing

    Full-quote form saves progress#

    Customers can start a quote on one device and finish it on their phone, get a best-fit truck suggestion, and add or reorder stops. Your team sees quote activity on the opportunity.

  • NewYard

    Custom truck checklists#

    Write checklists, assign them to a truck, tag or group, and set how often they are due. Crews tick items, add photos and submit notes.

  • Weather for pickup and drop-off. Estimates show the forecast for both the pickup and drop-off addresses, with more detail as the move date gets closer. Sales

  • See when team members were added. Team Members shows the date each person was added. Admin

  • Storage placeholder for templates. Contracts, estimates, waivers and invoices can show storage details automatically, with fallback text when no storage is booked. Sales

Improved2

  • ImprovedSales

    Estimates explain their numbers#

    Estimates include a time breakdown and an explanation, check the inventory, and compare against similar past moves. The Estimate Accuracy report shows how close estimates came.

  • Yard lists sorted like dispatch. Stock location pickers list containers first, truck lists follow truck group priority, and supplies link to stock items so job close costs them. Yard

Fixed5

  • Purchase orders show prices and receiving. Purchase orders show prices and receiving progress, and the file chooser has a clear upload button. Yard

  • Self-estimates keep move details. Self-estimates save the customer's access details and drop-off, and add them to office notes. Sales

  • Leads from lead providers reach the CRM. Leads from lead-provider emails reach the CRM even when reading the email fails at first. Sales

  • Coaching credits used only for finished analyses. A coaching credit is used only when the analysis completes. Summary stats stay complete, and drill-downs mark which deals are locked. Sales

  • Payment methods match the location. The payment screen lists only the payment methods for the selected location. Finance