Claims and complaints
With the Claims add-on, start a claim or complaint from the move, then keep files, notes, tasks, evidence and crew strikes in one case timeline.
Handle damage claims and complaints in one place, split overdue balances into payment plans, and give your yard custom truck checklists.
v2.321.0
With the Claims add-on, start a claim or complaint from the move, then keep files, notes, tasks, evidence and crew strikes in one case timeline.
Split a customer's overdue balance into a set number of card payments, with fees added so you receive the full amount. You can write off part of the balance or cancel a plan.
Turn on automatic strike deductions for chosen employee types. Payroll shows each deduction, which you can edit or zero out, and paystubs show it too.
Customers can start a quote on one device and finish it on their phone, get a best-fit truck suggestion, and add or reorder stops. Your team sees quote activity on the opportunity.
Write checklists, assign them to a truck, tag or group, and set how often they are due. Crews tick items, add photos and submit notes.
Weather for pickup and drop-off. Estimates show the forecast for both the pickup and drop-off addresses, with more detail as the move date gets closer. Sales
Copy a payment link. Copy a payment link to share it any way you like, instead of only sending it by email or text. Finance
See when team members were added. Team Members shows the date each person was added. Admin
Storage placeholder for templates. Contracts, estimates, waivers and invoices can show storage details automatically, with fallback text when no storage is booked. Sales
Estimates include a time breakdown and an explanation, check the inventory, and compare against similar past moves. The Estimate Accuracy report shows how close estimates came.
Yard lists sorted like dispatch. Stock location pickers list containers first, truck lists follow truck group priority, and supplies link to stock items so job close costs them. Yard
Purchase orders show prices and receiving. Purchase orders show prices and receiving progress, and the file chooser has a clear upload button. Yard
Self-estimates keep move details. Self-estimates save the customer's access details and drop-off, and add them to office notes. Sales
Leads from lead providers reach the CRM. Leads from lead-provider emails reach the CRM even when reading the email fails at first. Sales
Coaching credits used only for finished analyses. A coaching credit is used only when the analysis completes. Summary stats stay complete, and drill-downs mark which deals are locked. Sales
Payment methods match the location. The payment screen lists only the payment methods for the selected location. Finance